If you’re looking to return or exchange your order, we are more than happy to help! We offer FREE returns or exchanges within 14 days of the purchase. After 14 days of the purchase, the items will not be eligible for return. You can return your items for store credit, a different size, a different item or a refund to the original payment method.
Please note the following exceptions to our return and exchange policy:
- Discounted items are final and cannot be returned or exchanged.
- Returned items must have ALL tags still on and returned in the original packaging.
- Returned items must have NO visible signs of wear or use.
- Items must be in perfect condition to be accepted for return. We will not accept:
- Makeup stains
- Deodorant stains
- Perfume scent
- Cigarette scent
- Stains of any kind
To initiate a return or exchange, please complete the following steps:
- Login to your account using your email and password that you set up when you were previously checking out.
- Choose the products that you wish to return or exchange from your order.
- Print your prepaid shipping label that you will receive by email.
- Please include the packing slip with your return. The packing slip is included in the original package of your order.
- Using the label provided, send all the items you wish to return back to us in the original packaging.
Once we receive your return, please allow 5-7 business days for us to process your return.
If your item happens to be damaged, report it within two days of receiving your item. Email us photos of any damage. firstname.lastname@example.org
Contact us email@example.com if you have any further questions, concerns or problems!