Our Return Policy
If you’re looking to return/exchange an item(s) from your order, we are happy to help! After 14 days from receiving your order, the items are NOT eligible for return/exchange. You are financially responsible for returning your item(s).
RETURNS - You can return your item(s) for store credit ONLY. We do NOT refund your original payment! We do NOT refund your original shipping cost!
EXCHANGES - You can exchange your item(s) for a different size/color or a different item that is available. If the difference of your exchange is less than your original total, we will email/text you a gift card with your available credit. If the difference of your exchange is more than your original total, you will be responsible for paying the difference.
Please note the following exceptions to our return/exchange policy:
- Discounted and sale items are FINAL and CANNOT be returned/exchanged.
- Returned/exchanged items must have ALL tags still attached and returned in the original packaging.
- Returned/exchanged items must have NO visible signs of wear or use.
- Items must be in perfect condition to be accepted for return. We will not accept:
- Makeup stains
- Deodorant stains
- Pet hair
- Perfume scent
- Cigarette scent
- Stains of any kind
To initiate a return or exchange, please complete the following steps:
- Email firstname.lastname@example.org and let us know why you want to return/exchange the item(s).
- If you want a return for store credit please let us know. If you want an exchange, please let us know what size/color you are wanting to exchange for.
- Once we give you the "okay" to return your item(s), we will email you the address that you can ship your package. You are financially responsible for returning the item(s) to us.
Once we receive your return/exchange, please allow 1-3 business days for us to process your return/exchange.
- If you are wanting a return for store credit, we will email/text you a gift card that has your available credit.
- If you are wanting an exchange, we will get the correct size/color for you and ship it to you as soon as we can!
We inspect our items very well before we ship them to you, however, if your item(s) happens to be damaged, report it within two days of receiving your item(s). Email us photos of any damage. email@example.com
- We will NOT accept damaged items that do not have ALL the original tags attached.
- If you are to wear your item(s) and then report damage to your item(s), we will NOT accept a return or exchange of any sort.
Contact us by email firstname.lastname@example.org or phone 252-424-0728, if you have any further questions, concerns or problems!